Use “ بنكك │ Pay” now!

Bank of Khartoum introduces a modern way of paying at any shop/location, no need for carrying cash or card just your بنكك app.

“ بنكك │ Pay”  allows you to handle most of financial transactions you might need to make. You can Pay to any BOK Merchant  Simply scan and pay!

It is safe, instant and secure.

How to Use” بنكك│ Pay” at retail outlets:

• Login to your بنكك mobile app with Account Number or Mobile Number.
• Select بنكك Pay button.
• Scan the QR Code of the Merchant, you can also enter their A/C or CIF.
• Check confirmation screen showing details of the Merchant.
• Enter the Amount.
• Click Confirm to complete the transaction.
• Both customer and Merchant will receive instant confirmation SMS of the successful payment made.

 بنكك │ Pay  Locations

Types of payments available in بنكك - Mobile Banking

BOK Payments

BOK Irada

Donation

Sadagaat

Wagfia Organization for Orphans Care

Algassim Organization for Humanitarian Aid

Voluntary Agency For Medical

Stand of Sudan

Education

Imperial University College

Open University of Sudan

Future University

Desire 2 E-learning

British Council

Entertainment

Khartoum International Channel

Electricity – SEDC

SEDC

Fuel & Gas

Bashaeer

Food Delivery

Yala Na6lob

Fresh

Debonairs Pizza

Tukul

Aklak

Government Services

Hajj

MOHE

E-15

Medical Supplies

Custom

Medicine & Health

Tbeebk

Online Shopping

K-OF-T

Dukani

Dayir

Alsoug.com / Hypernova

TUTIA

Telecommunication

MTN

Canar

Salanco

Zain

Transportation

Mishwar

Tzkarati

Rahtak Taxi

Adeeela

GO

Travel & Tourism

Haboob.sd

Other

ريتا Pay

Bill Payments: This feature helps you Purchase Electricity, pay for BOK Microfinance (Irada), Haj, E-15, MOHE, Customs, top-up Bashaer Fuel Cards, Medical Supplies, Open University of Sudan, Future University, Imperial University College, MTN, Canar, Aklak, Desire 2 E-learning, Wagfia Organization for Orphans Care, Sadagaat Charity Organization, Tbeebk, Tzkarati, Mishwar, Haboob.sd, Yala Na6lob, Fresh, Debonairs Pizza, Tukul, K-OF-T, Dukani ,Alsouq.com, Dayir, Rahtak Taxi, Adeeela, Alqassim Organization for Humanitarian Aid, Voluntary Agency for Medical Aid and Relief and more.

There are 2 methods of payment: Pay Directly Pay directly is a onetime payment method which doesn’t saves any information of the payment for future use.

• Click on “Bill Payments” button
• Click on “Direct” button
• Select the biller
• Select sub biller
• Enter mobile number, meter number, customer ID, student ID or Certificate number
• Select Account from which you want to do payment
• Enter amount
• Click “Confirm” button

Add Biller This feature can help you add and save your payment company information for future regular payments. This way you do not have to remember or enter your mobile, meter or account number every time you want to pay.

• Click on “Manage Beneficiary” button
• Click “Billers” button
• Select Biller
• Select Sub Biller
• Enter mobile number, meter number, customer ID, student ID or Certificate number
• Click “Submit” button
• Type a nickname
• Click “Add” button
• “Select Biller” from Billers list
• Select Account from which you want to do payment
• Enter the amount
• Click the “Confirm” button

Transfer funds instantly to your or any other BOK bank account, to other Bank Account (by card), to cash card or even any BOK mobile money or other mobile money account.

Transfer between your own accounts

• Click “Funds Transfer”
• Click “Own Account”
• Click transfer button of the account you want to transfer from
• Select to Account from the list
• Enter the amount to transfer
• Click “Confirm”

Transfer from my account to any other Bank of Khartoum account

• Click “Funds Transfer”
• Click “Other BOK Account”
• Click “Direct”
• Enter CIF or full account number or also scan QR code of the beneficiary to fetch details
• Click “Submit”
• Select the “From Account”
• Enter mobile number
• Enter amount
• Click “Confirm”

You can also save the details of the beneficiary for future transfers by using the Add Beneficiary option on the transaction completion screen.

Transfer to Other Bank Account (By Card)

1. Click “Funds Transfer”
2. Click “Other Bank Account (By Card)”
3. Select “From Account”
4. Select Bank Name from the dropdown menu
5. Enter Mobile number
6. Enter the full 16-digits of the Other Bank Account (Card #) or for Cash Card 19-digits
7. Confirm and re-enter
8. Enter Amount (Min SDG 10, Max SDG 100,000 Per Day) *Service charges apply
9. Enter Comment (Optional)
10. Press “Confirm” to complete the Transfer
11. Once successful, will be prompted with your Trx Id and also SMS and email will be sent to your registered mobile number, email & to the beneficiary mobile number.
12. Service charges = SDG 1.5 (including National Switch Fee)

Available Banks Name

Now BOK introduces a new service Cardless Cash Withdrawals.

You can use this feature from your بنكك (mobile banking) and withdraw the money yourself or use this service to send money to anyone who can visit BOK ATM or BOK Wakeel shops to receive cash.

All you need to do is generate a One Time Password (OTP) from your بنكك and get an OTP (a secret code) which can be used at any of 325+ BOK ATM/CDM to collect cash without using an ATM Card.

In addition you can use this OTP at any of BOK Wakeel agent 4,000+ as well.

You can withdraw or send up to max SDG 1,000 per transaction for BOK ATM absolutely free.

For BOK Wakeel, you can send up to max SDG 50,000 per transaction

Cardless Withdrawal:

بنكك app steps: -

1. Open بنكك app and use your Bank of Khartoum account CIF ( xxxxxxx )
2. Click “Cardless Withdrawal” Button
3. Click “Direct” button
4. Select the Account from which transfer is to be done
5. Enter mobile number to get OTP as SMS in that mobile number
6. Enter name of beneficiary
7. Enter amount
8. Click “Confirm” button
9. OTP will be received as pop – up message and SMS will be sent to the registered mobile number

Enter OTP in the ATM or give OTP to Wakeel agent and withdraw the amount

ATM card less withdrawal steps :-

1. Press  any of the screen button.
2. Select the language.
3. Select card less withdrawal OTP
4. Enter mobile number ( As provided on بنكك-BOK mobile banking )

Example :  249xxxxxxxxx

5. Enter OTP ( One Time Password )

(Enter complete 6-digit one time password e.g. 123456 )

6. Confirm Mobile number , OTP and amount then press OK .
7. Then collect your cash.
8. Then collect your receipt.

Now all بنكك Mobile Banking customers can apply and subscribe for their Fixed Term Deposit Accounts within 1 minutes using بنكك Mobile Banking.

• Click “Apply for Fixed Deposit” button
• Review all Terms and Conditions of apply for the Fixed Deposit Account.
• select ”I agree to the Terms and condition”
• Click “Agree” button
• Select from Account you want to deduct from
• Select TD Period (1Month, 3Months, 6Months or 12Months)
• Enter the amount
• Select Auto Renewal (Yes or No)
• If “Yes”, you can select to add profit to the new Created FD account; else the profit will be added to the TD source account.
• Click “Confirm” button

 

• Click on “Standing Order” button
• Review all Terms and Conditions of Standing Order
• Select” I agree to the Terms and condition”
• Click “Agree” button
• Enter CIF/ 16 digits AC number
• Select the Account you want to transfer to
• Confirm the account information
• Select from Account you want to deduct from
• Enter Order Name
• Select Frequency (Daily, Weekly, or Monthly)
• Select Start Date
• Select End Date
• Enter Amount
• Enter Mobile Number
• Enter Comment
• Enter the amount
• Click “Confirm” button.

• Requests: It helps to request for the verified account certificate, account balance certificateRequest for Account Certificate
  • Click “Requests” button
  • Click “Account Certificate Request”
  • Select account
  • Click “Submit” button

  Request Balance Certificate

  • Click “Requests” button
  • Click “Balance Certificate Request”
  • Select account
  • Click “Submit” button

• Transaction Limit / History / fees : This Features show the transfer transactions done using بنكك  application and Show the amount of Daily limit of the transaction To check history of transactions done using بنكك “Trx.History”
  • Click “Transaction History” button
  • Select service type to check transaction of specific service
  • Click “Ok” button

   Transaction limits of بنكك “Trx Limits”

  • Click “Setting” button
  • Click “Transaction Limits” button

  Service Name	Daily	Limit Per Transaction/Daily	Monthly Limit	Fees
  Funds Transfer Own Account within BOK	SDG 3,000,000	SDG 1,000,000	SDG 50,000,000	Free
  Funds Transfer Other BOK Account	SDG 3,000,000	SDG 1,000,000	SDG 50,000,000	SDG 100 Per Transaction
  Funds Transfer-Other Bank Account (By Card)	SDG 500,000	SDG 500,000	SDG 50,000,000	SDG 40 Per Transaction
  Cardless via BOK ATM	SDG 50,000	SDG 5,000	SDG 50,000,000	SDG 20 Per Transaction
  Cardless via Wakeel Agent	SDG 50,000	SDG 50,000	SDG 50,000,000	SDG 100 Per Transaction
  Bill Payments	As Per Bill	As Per Bill	As Per Bill	SDG 100 Per Transaction
  Mobile Banking - Annual Maintenance	No limit	No limit	No limit	Free

This app has an option of English and Arabic language and you can change the current password of the بنكك app login also you can turn on or off notifications of SMS and E-mail for the transactions made.

“Change Password”

• Click “Settings” button
• Click “Change Password” button
• Enter current password
• Enter new password
• Reenter new password
• Click “Change” button

Note: Your password must have: 8 or more characters, upper and lower letters, at least one number and one special character.

  “Change language”

• Click “Settings” button
• From the popup message select “Change”
• The app will sign you out in order to re-login again.

  Notification

• Click “Settings” button
• Click “Notification” button
• Turn on/off SMS notification
• Turn on/off Email notification.

Your QR

• Click “Settings” button
• Click “Your QR”
• Select your bank account to generate/disable your QR code.

To update Email Address

• Login to بنككapp using your CIF and password
• Select “Settings” option
• Select “Notification” option
• Click on Email option to update email ID
• Verification code will send to the updated email address
• Enter Verification code
• Click on “Submit”
• Turn on email notification to monitor your بنكك account transaction.

Manage Security Questions

• Click “Settings” button
• Click “Manage Security Questions”
• Select Question
• Enter your answer.

Note: By Manage Security questions customer will be able to reset & access his/her بنكك Account in case of forgetting the password without the need to call the call center.

Default Account

• Click “Settings” button.
• Click “Default Account”
• Select the account that will be used for all financial transactions.