mBOK – Mobile Money (Register with Mobile Number)

Mobile Money generally refers to payment services operated under financial regulation and performed from or via a mobile device for non-bank customers.

mBOK Mobile Money service is a new product introduced from Bank of Khartoum. This service allows customers to open Mobile Money Account using their valid mobile number. A mobile money account works just like a normal bank account. You can deposit or withdraw money in your Mobile Money Account from any of the BOK Wakeel Shops (more than 2,000) all across Sudan.

Download the mBOK App an click on “New User” option on the login screen.

To Register using Valid Mobile Number: Go to “New User” option on the app and select Mobile Number option. Enter your valid mobile number (e.g 249XXXXXXXXX) and submit. You will receive SMS instantly with your Temporary PIN to login the app. Use this Temporary PIN to login and create your own desired Mobile Account PIN.

To download latest version of mBOK visit Android Store (V-4.17 Released on 23-Feb-2017)

OR Apple Store  (IOS 1.9 Released on 9-Feb-2017)

google play app store

Read Mobile Money Terms and ConditionsIMPORTANT Security Tips For Using mBOK

mBOK Mobile Money Features:

  • Check Account Balance and Last 10 Transaction History,
  • Deposit or Withdraw Money from your Mobile Money Account,
  • Transfer Funds; from Mobile Account-to-Mobile Account Deposit or anyone (even if they do not have a Mobile Account),
  • Save money in your Mobile Money Account,
  • Purchase Electricity (SEDC),
  • Top-up your Mobile Phones (Zain, MTN, Sudani - Pre or Postpaid),
  • Pay for E-15,
    And many more...

Balance Inquiry of the account

 This feature helps you to Inquire about your balance

  • Click “Accounts” Button
  • Click on “Get Balance”
  • A pop-up message will appear with your current balance
  • Also you will receive an SMS with your current balance

 

How to get the last Transactions of the account?

This feature helps you to get the information of last 5 transactions done in the account.

  • To get the last Transaction:
  • Click” last Transaction “shown on the screen of the “Accounts” page

 

How to do payments for MTN, SUDANI, ZAIN and SEDC (electricity)?

This feature helps in electronically paying of MTN, SUDANI, ZAIN, SEDC and E-15 bills.

  • Click “Bill Payment” button
  • Select Biller (Mobile Prepaid, Mobile Postpaid, Electricity Services,E-15)
  • Select service Name
  • Click “Proceed”
  • Select service ID
  • Enter mobile number or Meter Number or invoice number
  • Enter amount
  • Click “Submit”

Note:

Once transaction done you will get a confirmation sms on your mobile number

How to transfer from my mobile Account to other mobile Account “Transfers”?

This features helps in transfer of amount from one mobile account to another mobile account.

  • Click “Transfer” button
  • Enter the mobile number to transfer to
  • Enter the amount to transfer
  • Click “Transfer” button

Note:

Once transaction done you will get a confirmation sms on your mobile number

Using Mobile Money APP Now you can withdrawal or deposit an Amount up to 5000 SDG through BOK ATM OR Wakeel using the TAN and Reference Number of the transaction received in SMS

Cash withdrawal using BOK ATM

  • Login into your mobile money account and enter your registered mobile number and password
  • Select “Transfer” option
  • Select “Cash withdrawal” option
  • Enter Amount
  • You will receive TAN and Reference Number of the transaction send by SMS
  • Kindly visit nearest BOK ATM and press any button
  • From main menu select mobile money
  • Please select cash withdrawal option
  • Enter your Transaction reference Number and press continue
  • Please check and confirm the information shown on the screen
  • Please enter TAN Number that you received in SMS
  • Once transaction successful Please collect your Receipt and cash

Note:
You will receive SMS of the transaction shortly
 
Cash deposit using BOK ATM

  • Kindly visit nearest BOK ATM and press any button
  • From main menu select mobile money
  • Please select cash deposit option
  • Enter your registered mobile money Number and press continue
  • Please insert Cash in the Cash slot
  • Please check and confirm information shown in the screen
  • Once transaction successful Please collect your Receipt

Note:
You will receive SMS of the transaction shortly
 
Cash withdrawal through Wakeel Agent

  • Login into your mobile money account and enter registered mobile number and password
  • Click “Transfer” Button
  • Select “Cash withdrawal” option
  • Enter Amount
  • You will receive TAN and Reference Number of the transaction in SMS
  • Kindly visit nearest Wakeel Agent
  • Give the Wakeel Agent your TAN and Reference Number of the transaction received  in SMS
  • Once transaction successful Please collect your cash

Note:
Once transaction successful You will receive SMS of the transaction shortly

Cash deposit through Wakeel Agent

  • Kindly visit the nearest Wakeel Agent
  • Give the Wakeel your registered mobile money Number
  • Give the Wakeel the amount of cash you want to deposit

Note:
Once transaction successful You will receive SMS of the transaction shortly

How to change Setting?

It helps to change mobile pin

  • Click “Setting” button
  • Enter current pin
  • Enter new pin
  • Re-Enter new pin
  • Click on “change” button

 

  • Also you can change the language:
  • Click “Setting” button
  • select language

mobile money available in both Arabic and English language

 

Mobile Money Account Transaction Limits & Fees

ACCOUNT LEVEL: STANDARDSend (Amt in SDG)Receive (Amt in SDG)
Min Trx Amt11
Max Amt Per Trx5,0005,000
Max WITHDRAWAL Per Day5,0005,000
Max WITHDRAWAL Per Week35,00035,000
Max WITHDRAWAL Per Month150,000150,000
# of Trx Per DayUnlimitedUnlimited
# of Trx Per WeekUnlimitedUnlimited
# of Trx Per MonthUnlimitedUnlimited

Cash Deposit

Slab StartSlab EndFee
50500Free
5011,001
1,0012,001
2,0015,000
5,00110,000
10,00125,000
25,00150,000

Cash Withdrawal

Slab StartSlab EndFee
5050015
5011,00130
1,0012,00160
2,0015,000150
5,00110,000300
10,00125,000750
25,00150,0001,500