Terms and Conditions of Bank of Khartoum (BOK)

These Terms and Conditions ("Agreement") govern the use of our banking services, digital platforms, and other related financial offerings. By accessing or using our services, you agree to abide by these terms. Please read them carefully.

1. Definitions

• Bank: Refers to Bank of Khartoum (BOK), including all its branches, subsidiaries, and digital platforms.
• Customer: Any individual or entity that uses BOK's banking services.
• Account: Any type of account opened and maintained by a customer with the bank.
• Services: Includes savings accounts, current accounts, loans, mobile banking, internet banking, card services, and any other financial offerings provided by BOK.
• Transaction: Any financial operation, including deposits, withdrawals, transfers, and payments.
• Digital Banking: Online and mobile banking services provided by BOK, ATMs, Bank Agents in the Republic of Sudan, and any other channels that may be established in the future.

2. Account Opening and Maintenance

2.1 Eligibility

• Customers must be at least 18 years old to open an account. Minors may have accounts operated by a guardian or trustee.
• Valid identification and documents required as per KYC and AML regulations.
• The bank may accept or reject applications based on transparent eligibility criteria.

2.2 Customer Responsibilities

• Provide accurate and updated personal/financial information.
• Notify the bank of changes in address or contact details.
• Accounts must not be used for illegal activities.

2.3 Dormant Accounts

• Accounts inactive for 6 months may be classified as dormant.
• Maintenance fees may apply.
• Reactivation requires identification and procedures.

3. Deposits and Withdrawals

3.1 Deposits

• Accepted via cash, electronic transfers, or authorized channels.
• Deposit limits set and communicated by the bank.
• Funds credited as per internal timelines.

3.2 Withdrawals

• Via ATMs, bank counters, or digital services.
• Subject to daily limits as communicated.
• Ensure sufficient funds before initiating withdrawals.

3.3 Fund Transfers

• Permitted between own or third-party accounts through approved channels.
• The bank is responsible for system errors but not for customer input errors.

4. Digital and Mobile Banking

4.1 Access to Digital Banking

• Requires registration and account credentials.
• 2FA may be implemented for secure access.

4.2 Security Measures

• Customers must protect passwords and login details.
• Suspicious activity must be reported immediately.
• The bank is liable only for breaches within its own systems.

4.3 Service Availability and Compensation

• Temporary unavailability possible due to maintenance or issues.
• Compensation possible under certain conditions per policy.

5. Cards and ATM Services

5.1 Issuance of Cards

• Issued upon request and approval.
• Card must be signed upon receipt.

5.2 Card Usage

• Must be used for legitimate purposes only.
• Transaction limits may apply.

5.3 Lost or Stolen Cards

• Report immediately upon loss/theft.
• Replacement issued with applicable charges.
• Fraudulent transactions must be reported within 10 days.

6. Loans and Credit Facilities

6.1 Loan Eligibility

• Based on credit evaluation and documentation.

6.2 Loan Repayment and Default

• Repay per agreed schedule; penalties may apply for delays.
• 30-day grace before default action.
• Legal procedures followed before collateral seizure.

7. Profit, Fees, and Charges

7.1 Profit Rates and Fees

• Profit rates may change with 30 days’ notice.
• All fees transparently listed online and at branches.

8. Privacy and Data Protection

• Compliant with GDPR and Sudanese regulations.
• Customers can request data access, correction, or deletion.
• Data breach notifications within 72 hours.
• Data shared only with legal basis or customer consent.

9. Amendments to Terms and Conditions

• 30 days’ notice provided for changes.
• Customers may dispute or opt-out if permitted.

10. Dispute Resolution and Governing Law

• Initial contact through customer service.
• Unresolved disputes may go to arbitration or alternative methods.

11. Contact Information

• Customer Service: +249187040600
• Email: info@bok.sd
• Website: bankofkhartoum.com
• Branch Locations: Find Us
• Complaints may be submitted via email, phone, or in person at any branch.