Your Bank Account is
Always With You
Bankak Account
As the leading mobile application in Sudan, Bankak is an innovative app offered by the Bank of Khartoum. It enables our customers to perform financial transactions and access self-services remotely via their mobile devices. The Bankak app from BOK is specifically designed to provide our customers with quick and secure access to their bank accounts and digital wallets. Download now to experience a full range of banking services through the Bankak app.
Key Features
- Access your account instantly and in real-time from anywhere.
- Safeguard your account with immediate notifications for every transaction.
- Enjoy flexible daily limits of up to SDG 15,000,000.
- Conveniently review and share your account information and statements.
- Check your account balance and download statements at your leisure.
- Transfer funds between your own bank accounts or to other BOK accounts.
- Use the "Bankak | PAY" QR code payment method for purchases at any Bankak |PAY shop or BOK Wakeel location.
- Withdraw cash without a card through our cardless service using the OTP feature, allowing you to either withdraw money yourself or send funds to someone who can collect cash at a BOK ATM or BOK Wakeel shop
- Save beneficiaries for fund transfers or bill payments to simplify frequent transactions.
- Access a variety of payment services to pay your utilities and bills to Zain, Sudani, MTN, Esaly, Cashi, ريتا PAY, and more.
- Quickly open a Fixed Term Deposit account and take advantage of some of the highest interest rates available from Sudanese banks.
- Set up Standing Orders for regular and scheduled fund transfers.
- Conduct foreign currency transfers and exchanges with a flexible daily limit.
- Resolve Wrong transfer transactions swiftly through notifications and instant reversals.
- Manage password resets and update your registered mobile number and email address directly within the app.
- Efficiently oversee your BOK ATM cards.
- The service is available in both Arabic and English.
Use "Bankak │ Pay" now!
- Bank of Khartoum introduces a modern way of paying at any shop/location, no need for carrying cash or a card just your Bankak app.
" Bankak │ Pay"
- Allows you to handle most of the financial transactions you might need to make. You can Pay to any BOK Merchant. Simply scan and pay!
- Login to your Bankak mobile app with Account Number or Mobile Number.
- Select Bankak Pay button.
- Scan the QR Code of the Merchant, you can also enter their A/C or CIF.
- Check the confirmation screen showing details of the Merchant.
- Enter the Amount.
- Click Confirm to complete the transaction.
- Both the customer and Merchant will receive an instant confirmation SMS of the successful payment made.
Types of payments available in Bankak - Mobile Banking
Airlines:
- Badr Airlines
- Tarco Aviation
- Sudan Airways
Donation:
- Army Forces Support and Attribution
- Eamar Initiative
Electricity:
- SEDC
Fuel & Gas:
- Nile Petroleum
- Enjaz
Education:
- University of science and technology
Government Services:
- Hajj
- Esali
Online Shopping:
- Cashi Raseed
Telecommunication:
- MTN
- Sudani
- Zain
- Zain Business
Transportation:
- GO
Medicine & Health
- Tbeebk
More:
- ريتا Pay
- Other Bank Transfer
- Bravo Wallet
Fund Transfers & Withdrawal
Transfer funds instantly to your or any other BOK bank account, to another Bank Account (by card), to a cash card or even to any BOK mobile money or other mobile money account.
- Click “Funds Transfer”
- Click “Own Account”
- Click the transfer button of the account you want to transfer from
- Select Account from the list
- Enter the amount to transfer
- Click “Confirm”
- Click “Funds Transfer”
- Click “Other BOK Account”
- Click “Direct”
- Enter CIF or full account number or also scan the QR code of the beneficiary to fetch details
- Click “Submit”
- Select the “From Account”
- Enter mobile number
- Enter amount
- Click “Confirm”
Now BOK introduces a new service Cardless Cash Withdrawals.
- You can use this feature from your Bankak (mobile banking) and withdraw the money yourself or use this service to send money to anyone who can visit BOK ATM or BOK Wakeel shops to receive cash.
- All you need to do is generate a one-time password (OTP) from your Bankak and get an OTP (a secret code) which can be used at any BOK ATM/CDM to collect cash without using an ATM Card.
- In addition, you can use this OTP at any of BOK Wakeel agents as well.
- You can withdraw or send up to a max per transaction absolutely free.
For BOK Wakeel, you can send up to a max SDG 50,000 per transaction.
- Open Bankak app and use your Bank of Khartoum account CIF ( xxxxxxx )
- Click “Cardless Withdrawal” Button
- Click the “Direct” button
- Select the Account from which the transfer is to be done
- Enter mobile number to get OTP as SMS in that mobile number
- Enter the name of the beneficiary
- Enter amount
- Click the “Confirm” button
- OTP will be received as pop – an up message and SMS will be sent to the registered mobile number
- Press any of the screen buttons.
- Select the language.
- Select cardless withdrawal OTP
- Enter mobile number ( As provided on Bankak-BOK mobile banking )
- Example: 249xxxxxxxxx
- Enter OTP ( One Time Password )
- (Enter complete 6-digit one-time password e.g. 123456 )
- Confirm Mobile number, OTP and amount then press OK.
- Then collect your cash.
- Then collect your receipt.
Any customer who wants to complain about a wrong fund transfer from his/her BOK account will be he can easily submit a request through the app to notify the receiver about the wrong fund transaction.
- Select “Transaction History”
- Select the Transfer Transaction he wants to complain about.
- Select “Report wrong fund transfer”.
- Receiver of the amount will be notified through SMS, Email and through the APP.
- Through the notification option the receiver will receive an alert with the transaction details and a direct option to transfer the amount back
Apply for Fixed Deposit
Now all Bankak Mobile Banking customers can apply and subscribe for their Fixed Term Deposit Accounts within 1 minute using Bankak Mobile Banking.
- Click the “Apply for Fixed Deposit” button
- Review all Terms and Conditions of apply for the Fixed Deposit Account.
- select ”I agree to the Terms and conditions”
- Click the “Agree” button
- Select from the Account you want to deduct from
- Select TD Period (1Month, 3Months, 6Months or 12Months)
- Enter the amount
- Select Auto Renewal (Yes or No)
- If “Yes”, you can select to add profit to the new Created FD account; else the profit will be added to the TD source account.
- Click the “Confirm” button
Transaction Limit/History/Fees
Transaction Limit/History/Fees: This feature shows the transfer transactions done using the Bankak application and shows the amount of the daily limit of the transaction.
- Click the “Transaction History” button
- Select service type to check transactions of specific service
- Click the “Ok” button
Transaction Limit/History/Fees:
| Service Name | Daily | Limit Per Transaction/Daily | Fees |
| Funds Transfer Own Account within BOK | SDG 15,000,000 | SDG 3,000,000 | Free |
| Funds Transfer Other BOK Account | SDG 15,000,000 | SDG 3,000,000 | SDG 100 Per Transaction |
| Other Bank Transfer | SDG 1,000,000 | SDG 1,000,000 | 1-10,000 SDG: 250 10,001 - 100,000 SDG: 350 100,001 - 1,000,000 SDG: 450 |
| Cardless via BOK ATM | SDG 50,000 | SDG 5,000 | 1000-20000 SDG 100 20001-30000 SDG 200 30001-50000 SDG 300 |
| Cardless via Wakel Agent | SDG 50,000 | SDG 50,000 | 1000-20000 SDG 100 20001-30000 SDG 200 30001-50000 SDG 300 |
| Bill Payments | As Per Bill | As Per Bill | SDG 100 Per Transaction |
| Mobile Banking - Annual Maintenance | No limit | No limit | Free |
- Click the “Settings” button
- Click the “Change Password” button
- Enter current password
- Enter new password
- Reenter new password
- Click the “Change” button
- Click the “Settings” button
- From the popup message select “Change”
- The app will sign you out to re-login again.
- Click the “Settings” button
- Click the “Notification” button
- Turn on/off SMS notification
- Turn on/off Email notification.
- Click the “Settings” button
- Click “Your QR”
- Select your bank account to generate/disable your QR code.
- Login to Bankak app using your CIF and password
- Select the “Settings” option
- Select the “Notification” option
- Click on the Email option to update your email ID
- The verification code will be sent to the updated email address
- Enter Verification code
- Click on “Submit”
- Turn on email notifications to monitor your Bankak account transaction.
- Click the “Settings” button
- Click “Manage Security Questions”
- Select Question
- Enter your answer.
- Click the “Settings” button.
- Click “Default Account”
- Select the account that will be used for all financial transactions.
Foreign Currency Exchange
- Select From the Account
- Select to account that the exchanged amount will be deposited to
- The exchange rate will be shown on the app screen as per the bank exchange rate
- Enter the amount to be exchanged
- Click “Confirm”
- Click “Foreign Currency Services”
- Click “Foreign Currency Other Transfer”
- Click “Direct”
- Enter CIF or full account number or also scan the QR code of the beneficiary to fetch details
- Click “Submit”
- Select the “From Account”
- Enter mobile number
- Enter amount
- Click “Confirm”
You can also save the details of the beneficiary for future transfers by using the Add Beneficiary option on the transaction completion screen.
- To register using Bank A/C—CIF: Call +249187040600/1913 for verification and activate your Bankak account. You will receive an SMS instantly with your temporary password to log in to the app.
Once logged in, please change the temporary password, set your password, and enjoy Bankak!
To download the latest version of Bankak, visit:
- Android Store: V-4.51 (Released on 18-June-2025)
- Apple Store: iOS version 4.4 (Released in June 2025)
- Click on the “Standing Order” button
- Review all Terms and Conditions of the Standing Order
- Select” I agree to the Terms and conditions”
- Click the “Agree” button
- Enter CIF/ 16 digits AC number
- Select the Account you want to transfer to
- Confirm the account information
- Select from the Account you want to deduct from
- Enter Order Name
- Select Frequency (Daily, Weekly, or Monthly)
- Select Start Date
- Select End Date
- Enter Amount
- Enter Mobile Number
- Enter Comment
- Enter the amount
- Click the “Confirm” button.
Requests: It helps to request the verified account certificate, account balance certificate and request for the Account Certificate
- Click the “Requests” button
- Click “Account Certificate Request”
- Select account
- Click the “Submit” button
- Click the “Requests” button
- Click “Balance Certificate Request”
- Select account
- Click the “Submit” button
How to Contact Us
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