Mubasher – Call Center | Bank of Khartoum

Banking Assistance

Anytime, Anywhere

Mubasher – Contact Center

The Round-the-Clock Mubasher Service Center from Bank of Khartoum offers (16/5 during official working days and from 9 am to 5 pm at weekends) banking solutions to meet all your banking needs efficiently. This distinguished service provides a range of procedural and inquiry services, such as ATM card requests, activations, and PIN creations for both ATM and Bankak services. Customers can also subscribe to electronic services like Bankak and SMS, as well as submit complaints and feedback. The centre supports inquiries about individual accounts, bank products, and general information about branches and ATMs.

Features

Card Services

Request a replacement or supplementary ATM card.
Activate, block, cancel, or reactivate your ATM card.
Create or reset your ATM card PIN.

Electronic Services

Access Bankak and SMS banking using your Bankak credentials — no separate subscription required.

Support & Feedback

Submit customer complaints or share feedback.
Get information on Bank of Khartoum products and services.
Enquire about account details, branches, or ATMs.

Account Information

Credit inquiry for all individual accounts.

Contact Info

For further details, Contact Mubasher: +249187040600
WhatsApp Live Chat: +249116001913

WhatsApp Live Chat Service is a customer support feature that allows BOK to communicate with their customers through WhatsApp. This service is widely used to provide quick responses, answer queries and deliver customer care efficiently. Here’s how it typically works: