Mobile Banking Service (Bankak)

The mobile banking services (Bankak) now serves more than 2.8 million registered subscribers. The number of registered users on Bankak grew by 200% in 2024, with 562,000 new subscriptions, executing over 630,000 transactions, with a total value of 163 trillion Sudanese pounds through the end of the 2024.

Retail Branches

In 2024, Bank of Khartoum sustained its expansion efforts, reaching 47 branches, reflecting its commitment to providing comprehensive banking services across the country despite difficult circumstances.

​IBOK (Internet Banking - Individuals)

The Individual Internet Banking Service recorded 5,900 users, with 33,000 transactions valued at 18 billion Sudanese pounds.

​IBOK+ (Internet Banking - Corporate)

The Corporate Internet Banking Service achieved 540 registered companies/organizations, with 1,300 active users, processing over 169,000 transactions, totaling a value of 3 trillion Sudanese pounds.

The Bankak mobile banking service recorded exceptional growth in 2023, with transaction volumes increasing by 39%, transaction values rising by 71%, and shared-account transactions expanding by 150%.

The total value of financial transactions conducted through the app exceeded 65 trillion Sudanese pounds, supported by the addition of 73 new services and the launch of a new Android version in April 2023, offering a faster and more seamless digital experience.

The number of Bankak users surpassed 2.3 million customers, with 608,000 new subscribers joining during 2023. This consistent growth highlights the trust and satisfaction of our expanding customer base.

The Bankak app recorded more than 360 million financial transactions, with a total value exceeding 65 trillion Sudanese pounds by the end of 2023 — reflecting the strong adoption of digital banking services across the country.

Retail Branches

In 2023, Bank of Khartoum continued its expansion by operating 43 branches across Sudan, maintaining its service delivery despite ongoing challenges.

Sales Point Expansion

The Bank expanded its network of sales points to reach 2,703 locations by the end of 2023. These points processed over 6 million transactions between 2022 and 2023, improving accessibility and convenience for customers across Sudan.

ATM Network Growth

The total number of ATMs operated by the Bank reached 314 machines, representing one of the largest and most reliable ATM networks in Sudan, ensuring continuous access to banking services for customers nationwide.

Visa Cards Performance

In 2023, the Bank issued 3,595 Visa cards, with total transactions exceeding 9,175 and a cumulative transaction value of $670,879 USD. This growth reflects the Bank’s commitment to promoting secure and modern payment solutions for its customers.

Online Account Opening

For the first time, Bank of Khartoum enabled customers to open new accounts electronically through its online banking platform, allowing digital document verification and reducing the need for in-branch visits.

This milestone represents a major step forward in the Bank’s journey toward full digitalization and customer convenience.

Best Bank in Sudan

Best Bank in the Growth and Development Category

Bank of Khartoum Wins Two Awards from GIFA 2019:

• Most Innovative Islamic Bank
• Promising Leader in Islamic Finance (Awarded to the General Manager)

Bank of Khartoum was awarded the "Most Innovative Islamic Bank" at the 8th Global Islamic Finance Awards (GIFA) 2018. This recognition adds an international dimension to the bank’s distinguished position, further strengthening its leadership among Sudanese banks in the financial and business sector.

The award is a testament to the bank’s continuous efforts to enhance its products and services, ensuring the best banking solutions for its valued customers. It also highlights the bank’s commitment to innovation in delivering top-tier banking services.

Most Innovative Islamic Bank 2018

Bank of Khartoum

• Best Islamic Bank in Africa
• Best Retail Bank in Africa
• Best Bank for Medium and Small Financing
• Best Islamic Bank in East Africa

Cairo, Egypt

 was a night when Bank of Khartoum Management and some of its rising Employees were honor guests who shone at the World Union of Arab Bankers Event .. “The Arab Banking Executive Awards 2015” Hosted top banks from all Arab Countries on a night that celebrated the banking sector’s finest. Bank of Khartoum was there and well represented by The CEO Mr. Fadi Al Faqih, BOK Head of Treasury and Investment Mr. Khaled Zada, and BOK Head of International Business Development Mr. Jalel Baklouti. In addition to six of BOK's diligent and aspiring staff.

The Bank has, as we always aspire, reached a new recognition, and we congratulate all BOK Management, Employees, Clients, and stakeholders on this success. With God’s will and our hard work, more is yet to come.