بنكك – Mobile Banking (For BOK Account Holders)

Get the complete banking experience on your mobile…

Mobile Banking is a service provided by a bank that allows its customers to conduct financial transactions remotely using a mobile phone

Bank of Khartoum’s بنكك (BANKAK) is a smart app (previously known as mBOK) designed for its customers to access their bank accounts or mobile accounts with ease and safety.

Any BOK Account Holder can now enjoy complete banking services by just downloading the بنكك new APP.

Download the  بنكك App an click on “New User” option on the login screen.

To Register using Bank A/C – CIF: Call 1913 and for verification and activating your  بنكك . You will receive an SMS instantly with your temporary Password to login the app.
Once login please change the temporary password, set your own password and enjoy  بنكك !

To download latest version of  بنكك visit Android Store (V-4.21 Released on 30-Oct-2017)

OR Apple Store  (IOS 2.4 Released on 30-Oct-2017)

 

google play app store

Read Mobile Money Terms and ConditionsIMPORTANT Security Tips For Using  بنكك

بنكك Features:

  • Instant and Real-time access to your account from anywhere.
  • Secure and stay informed for every transaction via instant SMS for all transactions done.
  • Purchase Electricity and Top-up your Mobile Number (Own or Others).
  • Pay for BOK Microfinance (Irada), Haj, E-15, MOHE, Customs, top-up Bashaer Fuel Cards, Medical Supplies, Open University of Sudan and more.
  • Get up to SDG 50,000 Daily Funds Transfer Limits.
  • Transfer Funds between your own bank accounts and others (within BOK).
  • Do Cardless Withdrawals for yourself or use the same to send money other people without bank account to withdraw from any BOK ATM or BOK Wakeel Shop.
  • Save Funds Transfer Beneficiaries for frequent transfers between Own and other BOK accounts.
  • Manage your BOK ATM cards.
  • Arabic and English language supported.

Types of payments available in بنكك - Mobile Banking

Electricity

Sudan Electricity Distribution Company

Telecoms

Canar Telecommunications

MTN Sudan

Colleges/Universities

Open University of Sudan (OUS)

Government

Custom

Ministry of Higher Education(MOHE)

 

E-15 Sadad

Medical Supplies

BOK

Irada Microfinance

Others

Bashaeer

Tbeebk

Pay MTN, Custom Duty,IRADA, Bashaeer,Ministry of higher education(MOHE) and SEDC (electricity)

This feature helps you to pay for MTN, SEDC bills, Bashaer,IRADA,ministry of higher education and Custom Duty using mBOK.

There are 2 methods of payment:

Pay Directly

Pay directly is a onetime payment method which doesn’t saves any information of the payment for future use.

  • Click on “Payments” button
  • Click on “Pay Directly” button
  • “Select Biller” from Services list
  • Click “OK” button
  • Select sub biller
  • Click “Proceed” button
  • Select Account from which you want to do payment
  • Enter mobile number, meter number,customer ID,student ID or Certificate number
  • Enter amount
  • Click Submit button

Add Biller

This feature can help you add and save your payment company information for future regular payments. This way you do not have to remember or enter your mobile, meter or account number every time you want to pay.

  • Click on “Payments” button
  • Click “Add biller” button
  • Select Biller
  • Select Sub Biller
  • Enter mobile number, meter number,customer ID,student ID or Certificate number
  • Click “Check” button
  • Type a nickname
  • Click “Add” button
  • “Select Biller” from Services list
  • Select an account from the list of “Account”
  • Enter the amount
  • Click the “Pay” button

 

You can now easily within seconds transfer between your own linked BOK accounts or transferring amount from your own account to another Bank of Khartoum account electronically using mBOK or do (Card less Cash Withdrawal) transfer All you need to do is generate a OTP (One-Time Password) from mBOK and then use it at BOK ATM or at Wakeel.

Transfer between my own two accounts

  • Click “Transfer” button
  • Click “Own” button
  • Click transfer button “” of the account you want to transfer from
  • Select To Account from the list
  • Enter the amount to transfer
  • Click “Transfer” button

 

 Transfer from my account to any other Bank of Khartoum account

There are 2 methods:

Add Beneficiary

  • Click “Transfer” button
  • Click “Other” button
  • Click “Beneficiary” button
  • Type in account number
  • Click “check” Button
  • Enter a nickname
  • Click “add” button
  • Click on “Other”
  • Click on transfer button “” of the account from the beneficiary list
  • Select Account from which transfer is to be done
  • Enter Amount
  • Click “Transfer” button

Pay Directly

Pay directly is a onetime transfer method which doesn’t saves any information related to the transfer made for future use.

  • Click “Transfer” button
  • Click “Other” button
  • Click “Pay Directly” button
  • Enter Account Number
  • Click “Check” button
  • Select an Account from which transfer is to be done
  • Enter mobile number
  • Enter amount
  • Click “Transfer” button

Now BOK introduces a new service Cardless Cash Withdrawals.

 

You can use this feature from your بنكك (mobile banking) and withdraw the money yourself or use this service to send money to anyone who can visit BOK ATM or BOK Wakeel shops to receive cash.

 

All you need to do is generate a One Time Password (OTP) from your mBOK and get an OTP (a secret code) which can be used at any of 270+ BOK ATMs to collect cash without using an ATM Card.

 

In addition you can use this OTP at any of BOK Wakeel agent 4,000+ as well.

 

You can withdraw or send up to max SDG 1,000 per transaction for BOK ATM absolutely free.

 

For BOK Wakeel, you can send up to max SDG 50,000 per transaction

 

mBOK app steps  :-

  1. Open mBOK and use your Bank of Khartoum account CIF ( xxxxxxx )
  2. Click “Transfer” Button
  3. Click “Cardless” button
  4. Click “Pay directly” button
  5. Select Account from which transfer is to be done
  6. Enter mobile number to get OTP as SMS in that mobile number
  7. Enter name of beneficiary
  8. Enter amount
  9. Click “Transfer” button
  10. OTP will be received as pop – up message and SMS at mobile number enter .
  11. Enter OTP in the ATM or give OTP to Wakeel agent and withdraw the amount

ATM card less withdrawal steps :-

  1. Press  any of the screen button.
  2. Select the language.
  3. Select card less withdrawal OTP
  4. Enter mobile number ( As provided on mBOK-BOK mobile banking )

Example :  249xxxxxxxxx

  1. Enter OTP ( One Time Password )

(Enter complete 6-digit one time password e.g. 123456 )

  1. Confirm Mobile number , OTP and amount then press OK .
  2. Then collect your cash.
  3. Then collect your receipt.

It helps to request for the verified account certificate, account balance certificate

Request for Account Certificate

  • Click “More” button
  • Click “Requests” button
  • Click “Account Certificate Request”
  • Select account
  • Enter mobile number
  • Click “Submit” button

Request Balance Certificate

  • Click “More” button
  • Click “Request” button
  • Click “Balance Certificate Request”
  • Select account
  • Enter mobile number
  • Click “Submit” button

This Features show the transfer transactions done using بنكك application and Show the amount of Daily limit of the transaction

To check history of transactions done using بنكك “Trx.History”

  • Click “More” button
  • Click “Trx.History” button
  • Select service type to check transaction of specific service
  • Click “Ok” button

 Transaction limits of بنكك “Trx Limits”

 

  • Click “More” button
  • Click “Setting” button
  • Click “Trx limits” button
Service Name Daily Limit Per Transaction
Transfers 50,000 50,000
Payments No limit No limit

This app has an option of English and Arabic language and you can change the current password of the بنكك app login also you can turn on or off notifications of SMS and E-mail for the transactions made.

“Change Password”

  • Click “More” button
  • Click “Setting” button
  • Click “Change Password” button
  • Enter current password
  • Enter new password
  • Reenter new password
  • Click “Change” button

 

“Change language”

  • Click “More” button
  • Click “Setting” button
  • Click “Change Language” button
  • Select the language from the list
  • Click “Ok” button

 

Notification

  • Click “More” button
  • Click “Setting” button
  • Click on the “Notification” button
  • Turn on/off sms notification
  • Turn on/off email notification

 

To update Email Address

  • Login to mBOK using your CIF and passward
  • Click on more button
  • Select setting option
  • Select notification option
  • Click on Email option to update email ID
  • Turn on email notification to monitor your BOK account trx.