BOK offers services to Corporate, Retail, Microfinance and Investment Business Segments. It also owns various subsidiaries in Trade, Exchange, Brokerage, and Commercial Real Estate. The balance sheet of the bank as of December 2015 is USD 2 Billion. Headquartered in Khartoum, BOK has over 2048 employees, with over 98 Branches with over 30 cash offices in addition to more than 270 ATM / CDM, and in considered the largest provider for these services and is gradually developing and providing services and availing mobile payments services with a wide range of services like utility payments, mobile top ups/ payments.
The Bank also has a 24-hour Call Centre, Premier (Al Nukhba) banking and a full suite of e-services which include internet banking, online banking, mobile banking and SMS alerts. Its major shareholders include local and regional businessmen and various institutions such as Dubai Islamic Bank (DIB); Islamic Development Bank, Jeddah; Abu Dhabi Islamic Bank; Sharjah Islamic Bank and Etisalat.